Codeway Dijital Hizmetler Anonim Şirketi 

Privacy Policy and Personal Data Text

“Chat & Ask AI Web”

                                   Update Date: 24.05.2024

1.   Objective

 

Codeway Dijital Hizmetler Anonim Şirketi (“Codeway” or “Company”), aims to process the personal data of users in accordance with general principles of privacy and the provisions of the applicable data protection legislation to the relevant person, particularly Law on Personal Data Protection No. 6698, (“PDP Law”) and other applicable legislation. In addition to the PDP Law, this policy also stipulates the extra rights of the individuals, where General Data Protection Regulation (European Union) 2016/679 is applicable. 

Your personal data, which you provided/will provide to our Company and/or obtained by our Company by any external means, may be processed by our Company as “Data Controller”;

 

·         In the context of the objective of processing your personal data and in connection with this purpose, in a limited and measured manner,

 

·         By maintaining the accuracy and up-to-date version of the personal data as reported or notified to our Company,

 

·         May be recorded, stored, preserved, reorganized and be transferred to the institutions authorized to request such personal data by law and shall be transferred, classified and shared with third parties within the country or abroad under the conditions stipulated by legislation and upon your explicit consent if necessary, and they may be processed by other means listed under the legislation and be subject to other procedures set forth in the legislation.

 

This Privacy Policy is adopted for the continuance and improvement of the activities carried out by Codeway in line with the principles set forth in the PDP Law.

 

This Privacy Policy describes which data we collect, how we intend to use, store, protect and share the data we collect, how you can withdraw your consent for the processing of these data and how you can correct and revise the data.

 

Capitalized terms in this Policy shall have the meanings specified in the Terms and Conditions unless defined separately in this Policy.

 

2.   Collection of Personal Data and Method

 

Codeway may process your personal data for the purposes specified in this Privacy Policy.

 

The personal data of users collected and used by Codeway in particular, are as follows: your name and surname, phone number, e-mail address, (if you contact us), your phone number, e-mail address or your other login details for the relevant social media sites that you have chosen to register with your order information if you make a purchase; messages, phrases, text, information, photos, images, videos, visual and audio records which you have uploaded, sent or transmitted to, or shared with Chat & Ask AI  Web Website (askaichat.app) or Chat & Ask AI Web’s electronic communication account/address (e.g., through iMessage, WhatsApp, Telegram, Discord, Slack and Teams account of Chat & Ask AI Web, and phone numbers of Ask AI Web) (together Chat & Ask AI) and identifier for advertisers designated in your mobile device used in accessing our services (The Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF) and Internet Protocol Address-IP Address.

 

Codeway may offer paid products and/or services within the Chat & Ask AI Web. In that case, Codeway may use third-party services for payment processing (e.g. payment processors). Your payment details will not be stored or collected by Codeway. Such information is provided directly to third-party payment processors. The use of such personal information will be subject to the privacy policy of the third-party payment processors. 

 

 

Data Categories and Data Types

 

 

Identity Information	Name, surname, phone number, e-mail address (if you contact us)
Contact and Profile Information	Phone number, e-mail address, username, password, user ID, nickname, profile picture, user token, Open ID
Social Media Information (if you choose to register with your social media account on these networks):	Through Google: Google user ID, nickname, user name, profile picture, user token, Open ID, phone number, e-mail address Through Apple: Apple user ID, nickname, username profile picture, user token, Open ID, phone number, e-mail address   Through Facebook: Phone number, e-mail address, username, Facebook user ID, user ID, nickname, profile picture, user token, Open ID
Process Security	Internet traffic data (network movements, IP address, visit data, time and date information, information about your access and use of our website, time and date information, browser type, browser version, the pages of the website that you visit, the time spent on pages of the website, information about the time and date when you receive and see the messages from and to the Ask AI Web communication account/address), operating system, screen size, device name, purchase history, Token ID (when you allow notifications through your device), identifier for advertisers designated in your mobile device used in accessing our services (if you give a permission, the Identifier for Advertisers-IDFA), identifier for vendors/developers designated your mobile device (The Identifier for Vendors-IDVF)
User content	messages, posts, communication, statements, information, phrases, entries, text, questions, materials, files, documents, links, images, photos, videos, visual and audio records, voice recording, graphics, media, responses, answers, choices, and any content, record or data that you provide, upload, transmit, create, store, use, edit or share with or through Chat & Ask AI Web.     We may ask for your permission to access your device’s photo file or gallery app, camera and audio recording tools, in order to provide certain services, when you are using Chat & Ask AI Web, such as to generate output for photos you share or to transcribe your audio recording. You can choose not to allow us to access your photo file or gallery app, camera and audio recording tools by either rejecting our access or later disabling such access in your mobile device settings. However, you may not be able to use certain features of our services if you choose to opt out. If you have made a voice recording for transcription via Chat & Ask AI Web, your voice recordings are deleted from our servers within 24 hours of transcription. Please note that we do store your user content in accordance with this Privacy Policy and relevant legislation, especially in order to be able to provide services. At any time, you can request the deletion of this information. Your other rights regarding this information are outlined in detail in this Privacy Policy.
Customer Transaction	Order information
Marketing Data	IDFA, IDVF

 

We may collect your abovementioned data directly from you through electronic or physical mediums, your mobile device, web browsers, web pages, websites, third party applications (such as iMessage, WhatsApp etc) or third party sources which you can access our application through these mediums such as Apple App Store, Google Play App Store (similar platforms together with “App Stores”), for the purposes of compliance with legal obligations, enhancing  our services, administering  your use of our services, as well as enabling you to enjoy and easily navigate our services.

 

We may collect your log data generated while you are using our services/applications (through our products or third party products). This log data may include information such as your device’s Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service/application, the time/date of your use of the service/application, and other statistics.

 

 

General Principles Regarding Personal Data Processing

 

In accordance with this Privacy Policy, personal data are processed by Codeway as a data controller in line with the basic principles named here: (i) being in accordance with law and good faith, (ii) being accurate and, where necessary, up-to-date, (iii) being processed for specific, explicit and legitimate purposes, (iv) being limited for the purpose for which they are processed and data minimization; and (v) being stored for the period stipulated in the relevant legislation or required for the purpose for which they are processed.

 

3.   Purposes of Processing Personal Data and Legal Reasons

 

Your personal data will be processed via automatic or non-automatic means for the purposes stated below, in accordance with the applicable legislation and articles 5 and 6 of the PDP Law where it is expressly permitted by the laws, the establishment of a contract or direct relation to the execution or performance of the contract and for the legitimate interests of Codeway provided that your fundamental rights and freedoms are protected.

 

a) Purposes of Processing Personal Data

 

In accordance with this text, your personal data is processed for the following purposes in accordance with the above general conditions:

 

Identity Information   Contact Information and Profile Information   Social Media Information	●        execution of activities in compliance with legislation ●        compliance with legislation and protection of persons’ rights, privacy and safety ●        execution of company/product/service commitment operations ●        execution of communication activities ●        execution/auditing of business activities ●        conducting after-sales support services for goods/services and communicating with you to send information or about services (if you consent) marketing about services  ●        execution of goods/services sales processes ●        conducting storage and archive activities ●        execution of agreement processes ●        operation of our product
Process Security	●        execution of information security processes ●        conducting audit/ethical activities ●        execution/audit of business activities ●        conducting activities to ensure business continuity ●        providing information to authorized persons, institutions and organizations
Customer Transaction	●        execution/auditing of business activities ●        conducting after-sales support services for goods/services ●        execution of goods/services sales processes ●        conducting activities for customer satisfaction ●        execution of agreement processes
User Content	●        operation of our product, e.g., to prepare responses to user inputs ●        conducting after-sales support services for goods/services and communicating with you to send information or about services  ●        execution of activities in compliance with legislation ●        compliance with legislation and protection of persons’ rights, privacy and safety ●        prevention of crimes and other illegal acts ●        execution of agreement processes ●        conducting storage and archive activities ●        execution/auditing of business activities ●        conducting activities to ensure business continuity ●        execution of activities for customer satisfaction ●        improving our services (including training AI models) (You can opt out of our use for your information to train AI models by filing a request through the “Data Subject Application Form” at support@codeway.co)
Marketing Data	●        conducting marketing analysis studies ●        execution of advertising/campaign/promotion processes

 

Besides, the purposes of processing personal data may be updated in line with our obligations arising from our company policies and legislation; in particular,

 

·         Creating user accounts for the service recipients/application users,

·         Customizing our Services, understanding our users and their preferences to enhance user experience and enjoyment using our Services and improve our users’ experience,

·         Informing about new products, services and applications and delivering you information regarding advertisements and promotions,

·         Carrying out a digital subscription and in-app purchase processes of service recipients,

·         Carrying out the auto-renewable subscriptions for giving users access to content, services, or premium features in our service,

·         Carrying out the processes of information security,

·         Conducting activities in accordance with legislation,

·         Fulfilling the demands of competent authorities,

·         Conducting the processes of finance and accounting transactions,

·         Conducting communication activities,

·         Conducting the processes of contracts,

·         Carrying out strategic planning activities,

·         Following up requests and complaints.

 

b) Legal Reasons

 

Identity Information   Contact Information and Profile Information   Social Media Information     Customer Transaction	●        It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract ●        We have to process data in order to establish a right for you, to exercise and protect this right.
User Content	●        It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract ●        We have to process data in order to establish a right for you, to exercise and protect this right ●        Processing is necessary for our legitimate interests, provided that your fundamental rights and freedoms of are not harmed ●        Conditions that are necessary in order to fulfill our legal obligation
Process Security	●        The law explicitly stipulates the process by which we process your personal data ●        Conditions that are necessary in order to fulfill our legal obligation ●        It is necessary to process your personal data, provided that we establish a contractual relationship with you, or that it is directly related to our performance obligation arising from this contract
Marketing Data	●        Your explicit consent

 

 

 

Third Party Websites and Applications

 

Chat & Ask AI Web may contain links to other websites or apps that are unknown to Codeway and whose content is not controlled. These linked websites or apps may contain terms and conditions other than Codeway texts. Codeway cannot be held responsible for the use or disclosure of information that these websites or apps may process. Likewise, Codeway shall not have any responsibility for any links from other sites or apps provided to Chat & Ask AI Web owned by Codeway.

 

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

 

While using the Chat & Ask AI Web , you may provide information through third party websites and apps to Codeway, please be aware that your liability and obligations against third party apps or website will continue and Codeway shall not be held responsible any terms, conditions, rules or policies determined by third parties. 

 

 

Cookies

 

Cookies are little text files that are stored on the browser or hard drive of your computer or mobile device when you visit a webpage or application.  Cookies allow a website to run more efficiently in addition to ensuring the presentation of personalized web pages in order to make you live a faster visit experience which is more fit for your specific personal needs and demands. Containing only data on your website visit history via the internet, cookies do not collect any information, including your personal data/files stored on your computer or mobile device. We may use cookies when it is necessary for operating our services, to enhance our service performance and functionality, and to deliver content, including ads relevant to your interests, on our sites, or third-party sites. You can delete cookies which are already present on your computer and prevent the recording/location of cookies on your internet explorer.

 

Internet browsers are predefined to automatically accept the cookies as default. As the management of cookies varies from browser to browser, you may look at the help menu of the browser or application to get detailed information.

 

For more detailed information on the use of cookies, please see our Cookie Policy.

 

 

Push Notifications

 

Codeway may occasionally send you push notifications regarding account upgrades or notifications about our services. You can always edit such communication and notifications through the settings on your account and stop receiving such communications and notifications.

 

Your data will be stored for the duration specified in the applicable legislation or for a reasonable time until the purpose of processing cease to exist, or during legal periods of limitation.

 

Codeway may continue to store your personal data, even after the expiry of the purpose of its use provided that it is required by other laws or a separate granted by you in this regard.  

 

In cases that you allow Codeway to store your personal data for additional time by giving your consent, such data shall be immediately deleted, destructed or anonymized upon the expiry of such additional time or once the purpose of processing no longer exists.

 

Technical and Administrative Measures

 

Codeway stores the personal data it processes in accordance with relevant legislation for periods stipulated in relevant legislation or required for the purpose of processing. Codeway undertakes to take all necessary technical and administrative measures and to take the due care to ensure the confidentiality, integrity and security of personal data. In this context, it takes the necessary measures to prevent unlawful processing of personal data, unauthorized access to data, unlawful disclosure, modification or destruction of data. Accordingly, Codeway takes the following technical and administrative measures regarding the personal data it processes:

 

Anti-virus application. On all computers and servers in Codeway's information technology infrastructure, a periodically updated anti-virus application is installed.

 

Firewall. The data center and disaster recovery centers hosting Codeway servers are protected by periodically updated software-loaded firewalls; the relevant next generation firewalls control the internet connections of all staff and provide protection against viruses and similar threats during this control.

 

VPN. Suppliers can access Codeway servers or systems through SSL-VPN defined on Firewalls. A separate SSL-VPN identification has been made for each supplier; with the identification made, the supplier only provides access to the systems that it should use or is authorized to use.

 

User identifications. Codeway employees' authorization to Codeway systems is limited only to the extent necessary by job descriptions; in case of any change of authority or duty, systemic authorizations are also updated.

 

Information security threat and event management. Events that occur on Codeway servers and firewalls, are transferred to the “Information Security Threat and Event Management” system. This system alerts the responsible staff when a security threat occurs and allows them to respond immediately to the threat.

 

Encryption. Sensitive data is stored with cryptographic methods and if required, transferred through environments encrypted with cryptographic methods and cryptographic keys are stored in secure and various environments.

 

Logging. All transaction records regarding sensitive data are securely logged.

 

Two-factor authentication. Remote access to sensitive data is allowed through at least two-factor authentication.

 

Penetration test.  Periodically, penetration tests are performed on servers in the Codeway system. The security gaps created as a result of this test are closed and a verification test is performed to show that the relevant security gaps have been closed. Besides, Information Security Threat and Event Management System automatically performs penetration tests. Test results are recorded.

 

Information Security Management System (ISMS). At the ISMS meetings made within Codeway, the topics contained in the control forum are audited monthly by the director of information technology and the director of financial operations.

 

Training. In order to increase the awareness of Codeway employees against various information security violations and to minimize the impact of the human factor in information violation incidents, trainings are provided to employees at regular intervals.

 

Physical data security. It ensures that personal data on papers is necessarily stored in lockers and accessed only by authorized persons. Adequate security measures (for situations such as electric leakage, fire, deluge, thievery etc.) are taken based on the nature of the environment where sensitive data is stored.

 

Backup. Codeway periodically backs up the data it stores.  As a backup mechanism, it uses the backup facilities provided by the cloud infrastructure providers, as well as the backup solutions it develops when deemed necessary, provided that it is in compliance with relevant legislation and provisions of this Policy.

 

Non-disclosure agreement. Non-disclosure agreements are concluded with employees taking part in sensitive personal data processing.

 

Transfer of sensitive personal data. If transfer of sensitive personal data is required through email; such transfer is done through (i) encrypted corporate email or (ii) Registered E-mail.

 

In the event that the personal data is damaged as a result of attacks on Chat & Ask AI Web  or on the Codeway system, despite Codeway taking the necessary information security measures, or the personal data is obtained by unauthorized third parties, Codeway notifies this situation to Users immediately and, if necessary, to relevant data protection authority and takes necessary measures.

 

 

4.   Age Limitation

We do not permit the use of our application by children under the age of 16.

We do not knowingly collect or process personal data from anyone under the age of 16. If you learn that someone under the age of 16 has provided us with personal information, please contact us at support@codeway.co. Users under 18 must have permission from their parents or legal guardians to use our Services.

 

 

5.   Transferring Personal Data to Third Parties

 

The procedures and principles to be applied for transferring of personal data are regulated in articles 8 and 9 of the PDP Law, and the personal and special categories of data of the supplier may be transferred to third parties within the country or abroad since we may use servers and cloud systems located abroad.

 

Your personal data may be transferred abroad for the following reasons:

 

●        Conducting storage and archive activities 

●        Conducting business activities

●        Conducting after-sales support services for goods/services

●        Managing customer relationship management processes

 

Codeway may also transfer your personal data to services providers of our Company, third parties such as Facebook SDK, Adjust and Firebase Analytics which are embedded into our service for the following purposes:

 

• Sharing identity, communication and transaction security information with authorized public institutions and organizations for the purpose of execution of activities in compliance with legislation, monitor and execution of legal affairs, informing authorized persons, institutions and organizations.

 

• Sharing identity and contact information to manage after-sales support services, conduct business activities and manage customer relationship management processes.

 

6.   Your Rights as the Data Subject

 

Pursuant to Article 11 of the PDP Law, you may request the following regarding your personal data by applying to Codeway:

 

·         Learn whether or not your personal data have been processed;

·         Demand for information as to if your personal data have been processed;

·         Learn the purpose of the processing of personal data and whether data are used in accordance with their purpose;

·         Know the third parties in the country or abroad to whom your personal data have been transferred;

·         In case the personal data is processed incompletely or inaccurately; requesting notification of the transactions made under this scope to third parties to whom personal data have been transferred;

·         Request deletion, destruction or anonymization of personal data if the reasons for the processing have disappeared and request notification of the transactions made under this scope to third parties to whom personal data have been transferred;

·         Object to occurrence of any result that is to your detriment by means of the analysis of personal data exclusively through automated systems;

·         Request compensation for the damages in case you incur damages due to unlawful processing of your personal data.

 

Where General Data Protection Regulation (GDPR) is applicable, data subjects have the following rights:

 

·         Right of access - Learning whether personal data is being processed and, if so, accessing your personal data and the information regarding the processing of your personal data,

·         Right to correction -To request the correction of information that you believe is inaccurate or the completion of information that you believe is incomplete by Codeway,

·         Right to delete – To request deletion of personal data under the conditions stipulated in GDPR,

·         The right to restrict processing - To request the restriction of the processing of personal data under the conditions stipulated in the GDPR,

·         Right to object to processing - To object to the processing of personal data under the conditions stipulated in the GDPR,

·         Right to data portability - To request the data collected by Codeway to be transferred directly to another organization or under certain conditions,

·         Objection to the occurrence of a result against the person himself/herself, by analyzing the processed data exclusively through automatic systems, including profiling.

 

In the application that includes your explanations about the right you have as the data subject and exercise your rights stated above and that you request to exercise; your request must be explicit and understandable, if the subject of your request is related to you or if you are acting on behalf of someone else, you must be specially authorized in this regard and your authority must be documented, the application must contain identity and address information and documents proving your identity must be attached to the application. Our Company will enable you to file such requests through the “Data Subject Application Form” at support@codeway.co. In accordance with Article 13 of the PDP Law, our Company will finalize your requests, free of charge, within 30 (thirty) days at the latest depending on the nature of the request. In case the request is rejected, the reason or reasons for the rejection will be notified in writing or electronically along with its justification.

 

If you believe that we or someone with whom we have transferred your data is violating your rights, you can file a complaint to the data protection authority in your country and to other competent supervisory authorities.

 

This Privacy Policy may be revised by our Company when deemed necessary. If you continue to access Chat & Ask AI Web and use or access Chat & Ask AI Web without benefiting from the Services offered by Codeway after the notification period, you shall be deemed to have allowed the changes in this Privacy Policy.

 

Company Title:	Codeway Dijital Hizmetler Anonim Şirketi
Address:	Esentepe Mahallesi Büyükdere Cad. Ferko Apt. No: 175/141 Şişli/İstanbul
E-mail:	support@codeway.co
Tel:	+90-212-807-0096